Returns

We hope that your experience with us is as smooth as possible. If for any reason you would like to return or exchange, please use our return portal.

 

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

You can return your items within 14 days of receipt of your shipment.

• In unused and re sellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

The following items cannot be returned:

• Gift cards
• Discounted / Sale items 

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following are eligible for a refund: 

• Refund to the original payment method
• Refund to store credit 

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, please email us via info@thedressuponline.com